[INFOGRAPHIC] Support for Today’s Connected Consumers

YOU CAN’T IGNORE 1,000 CONNECTED CONSUMERS

Here at Support.com, we believe that it is time to disrupt customer support.

After analyzing survey data collected from more than 1,000 heavy users of technology۝ (connected consumers), we came to the conclusion that products need to have built-in support that becomes a part of the overall customer experience with the product, rather than having support be a separate process that takes the user away from what they were doing.

36% of respondents said that more proactive customer service and support that۬ is products that can self-diagnose, or proactively suggesting fixes before a customer encounters a problem would improve their customer experience.۝

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