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Stream – 5 advanced tips

Stream – 5 advanced tips

Advanced Tips to use with your Stream

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Perfect Your Integration

These tips help you perfect your integration with Stream:

The Data Model

We recommend that you setup feed groups for every object in your app which you can follow. Say you’re building a music app like Spotify. In that case you would create a feed group for “timeline”, “notification”, “user”, “artist” and “playlist”. If you’re building a video app like YouTube you would setup feed groups for “timeline”, “notification”, “user”, “channel” and “playlist”.

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Foreign IDs

When you add an activity be sure to specify the foreign_id. This helps us determine uniqueness, it makes deletes easier and allows you to integrate detailed analytics.

TO Field

If you’re implementing @mentions, notification feeds or add activities to multiple feeds (teams, topics, etc) you definitely want to review the TO field .

Custom Ranking

By default all feeds are sorted chronologically. Custom ranking allows you to control how the feed is ranked. Some examples are boosting popular content, featured content or maybe sponsored posts. .

Activity Storage

For larger apps we recommend that you store activities in your own database and sync the activity data to Stream. This gives you more flexibility in terms of reporting and updates. If you’re using one of our framework integrations this is taken care of automatically.

As always feel free to contact us if you have questions or run into any issues.

Best,

Thierry

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New on Zapier this week: Six Updates for Detectify,ThunderMaps and more!

Updates for Detectify, ThunderMaps, Weather by Zapier, VisitorTrack, Slack and LinkedIn…

Your Latest Zapier Updates!

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New to LinkedIn: Zap Posts to Your Company Page

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New App: Turn Site Visitors into Leads with VisitorTrack

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New App: Find and Monitor Site Vulnerabilities with Detectify

Your site is critical to your businessand so is its security. Detectify brings dedicated security testing to everyone by scanning your site for popular vulnerabilities and exploits used by hackers. Notify your team of security findings or send reports to the other apps you use by connecting Detectify to Zapier.

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Updates for Slack: Find Slack Users by Username

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Smarter ways to work harder

– Zendesk introduces improved self-service tools –

ZENDESK NEWSLETTER 2016

Smarter Ways to Work Harder
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EQUIP YOUR TEAM
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We’re always working to make Zendesk better. That’s why we’re unveiling our first What’s New page, where we’ll highlight the freshest Zendesk updates each quarter.

We’ve made self-service more powerful. New additions include updates to the Web Widget, mobile-responsive themes, machine learning-powered search, and end-user profiles in Help Center. To find out more, feast your eyes on the What’s New page.Put it all together
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Customer service is about more than dealing with angry people. It should prevent them from becoming angry in the first place. A recent study from JetBlue and Stanford University reveals how humanistic design can improve customer experience.You can’t wow your customers (but your customers can)
In a traditional customer service model, it’s hard to create delight. But with the right support and incentives, your customers can wow each
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The ROI of customer support
Our friends at Segment work to make their customer service “magical” by bringing together their siloed customer data to perform better analyses.Start a Voice trial in minutes
Built right into Zendesk, Voice is a contact center solution that helps teams provide better phone support, more efficiently. Check out six quick tips to get started. Currently not available in all
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Creating an effortless experience is anything but effortless. To help set you on the right path, we teamed up with HubSpot on a new customer loyalty ebook, How to Keep Your Customers Coming Back.Understand your community, get Zendesk swag
There are two ways you can launch your community: Start running with a minimum viable product, or take the time to plan your rollout. We have tips for both approacheslearn about your community, lay the groundwork, and launch. Oh, and get some Zendesk swag for your efforts.Moving in, moving on
Dorm Room Movers help college students move. Listen in to find out why phone support is still “in” and why all support channels should live under the same roof.
———————— NEWS
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Cooler in color: the Zendesk coloring book
We think our customer service coloring book will give you a laugh. Or at least somewhere to doodle in between tickets.Yeah, our CEO obsesses over customer service
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Zendesk will be hosting events in BrisbanePerthHong Kongand MelbourneAlso Look out for us at industry conferences and visit our booth for a demo of our latest featuresand snap up some special prizes and giveaways. See our full list of upcoming events.
Happy with Zendesk? Share your experience: [email removed]

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