9 Key Changes in the Evolution of Customer Support

HAS YOUR SUPPORT STRATEGY EVOLVED?

The days where companies waited for a customer to call in with a specific problem to get it fixed are long gone. Instead, with customers’ heightened expectations and increasing familiarity with technology, support has a unique opportunity to become more influential in customers’ evaluation of products and, therefore, of the brands behind them.

We at Support.com have highlighted some of the key changes that reflect the evolution of connected support:

– Brands delivering proactive support when, where, and in the form the customer prefers
– Support teams having access to smart, contextual guidance via modern, easy-to-use software
– Support organizations becoming the primary point of contact for upgrading and up-selling customersDownload Full Article:

Support.com, Inc. is a leading provider of cloud-based software and services for technology support. Get Support.com Cloud for your team today or learn more about our Technology Support Services

This email was sent to [email removed] If you would like to be removed from future promotional emails from Support.com, click here. 2016 Support.com, Inc., 900 Chesapeake Drive, Redwood City, CA 94063. Support.com, the Support.com logo, and Guided Paths are trademarks or registered trademarks of Support.com, Inc. in the United States and other countries.


 Automate your sales processes with Process Street. Sales proposals, quali calls and CS hand-offs in seconds. Sign up free.

Leave a Reply

Your email address will not be published. Required fields are marked *

You may use these HTML tags and attributes:

<a href="" title=""> <abbr title=""> <acronym title=""> <b> <blockquote cite=""> <cite> <code> <del datetime=""> <em> <i> <q cite=""> <s> <strike> <strong>