Welcome Jon,to the Era of Extreme Customer Expectations

Dear Jon,

We surveyed over 2,100 adults in a Lithium sponsored Harris poll to better understand how the internet is changing people’s expectations and behaviors.

Some key findings:

– 81% of people use online sources to research a big purchase
– 87% of of people have requested help online and 66% expect a same day response
– 48% of us would give up good sex before taking away internet access

While the last point can be debated passionately, I’m sure you can relate to the first two. We’ve created an infographic that that summarizes all of the findings here.


Elizabeth Jack
Customer Insights Manager

Thank You For Your Interest in Lithium

Hello Jon,

I see that you recently expressed interest in Lithium Solutions.

Typically, companies turn to Lithium to help reduce support costs, engage with customers, drive sales and accelerate innovation. Lithium works with more than 300 of the world’s best brands – including Best Buy, Sephora, Skype and Telstra. A typical Lithium engagement will fall in the six figure range on an annual recurring basis.

If this is in line with your expectations, I would be happy to set up a call to discuss further. To drive a meaningful conversation, please answer the following questions.

1. Company annual revenue

2. Your specific business challenge

3. Which Lithium solution are you interested in (community, social listening/response or perks campaign)

4. Is there a strategic initiative tied to this project (ie. product launch, key event, seasonal campaign, etc)

5. Timeframe to action (now, 6 mos, +1yr)

6. Estimated budget for project

Thank you for your interest and I look forward to your response.