Welcome to Geckoboard!

Hi Jon,

I wanted to personally welcome you and congratulate you on joining some of the world’s fastest growing online businesses by using live TV dashboards 🙂

We’ve made it super easy to get started. To make the most of your trial, I recommend you enroll into one of our upcoming product demos.

If you’d like to find out more about best practices for using and sharing your dashboards, or to discuss any queries around onboarding and set up, you can reach Alex our Customer Development Rep at alex@geckoboard.com.

Congratulations on taking the first step towards growing your business faster!

Cheers,

Luis
VP Customer Success

PS. Subscribe to our biweekly newsletter and get our Lessons on Building Goal-Focused Teams email-course for FREE.

We reduced our average response time from 90 minutes to under 12 minutes thanks to Geckoboard

– Alejandro Perez, CEO, Komet Sales

Hi Jon my name is Alex and I’m calling from Geckoboard. I hope you’re very well. Reaching out as I see you’ve booked a demo with our software. Delighted to see that you’re interested in Geckobard. What I recommend doing is we get that demo sorted out but it’s just tell me a quick 10:15 minute chat to find out a bit more about what is that you’re looking for the dashboarding tool. So what I’ll do now is I’ll follow up with an email that be fantastic if we could sort out some time to each other tomorrow already next week whenever is best for you. I have a quick chat that we can get your demo booked in ASAP. I hope you have a great day and looking forward to hearing from you soon. Bye bye.

Geckoboard Demo – Missed Call

Hi Jon,

I’ve just left you a message as I see that you’ve booked a demo with our
software – delighted to see it!

As I say, what we usually recommend doing before we get your demo sorted is
having a 10-15 minute conversation to find out a bit more about what it is
that you’re looking for in a dashboarding tool so that we can help you out
as much as possible. And, of course, to give you the chance to ask any
questions about the product that you might have at this stage as well.

Do you have any free time either tomorrow or early next week for me to give
you a call?

Best,

Alex

*Alex Bates | *Geckoboard | Sales Development Representative |
alex@geckoboard.com

Need a hand?

Hi Jon,

Thanks again for trying out Geckoboard. Congratulations on taking the first step towards becoming your company’s data super hero, and transforming your organization for the better!

I noticed that you’ve not made much progress with your dashboard yet. I wanted to drop you a line to let you know that if you need a hand getting started, my team and I are here and happy to help!

We have a selection of recorded webinars that cover all the basics and many users find them useful to get moving with their trial. You can also contact us with any questions by simply replying to this email.

We look forward to helping you on your journey to data superstardom!

Cheers,

Luis VP Customer Success

Need a hand?

Hi Jon,

Thanks again for trying out Geckoboard. Congratulations on taking the first step towards becoming your company’s data super hero, and transforming your organization for the better!

I noticed that you’ve not made much progress with your dashboard yet. I wanted to drop you a line to let you know that if you need a hand getting started, my team and I are here and happy to help!

We have a selection of recorded webinars that cover all the basics and many users find them useful to get moving with their trial. You can also contact us with any questions by simply replying to this email.

We look forward to helping you on your journey to data superstardom!

Cheers,

Luis VP Customer Success

Hi John it’s Alex calling from Geckoboard. I hope you’re very well and that you had a great weekend. I was reach out follow up on my previous message regarding your cable demo. And as I say very happy to get that sorted out but we do just like have a quick 10:15 minute chat before hand. Find out a bit more about what you’re looking for in a dashboarding tool. So I’ll follow up again with an email and that be fantastic if we could sort out sometime either tomorrow or Wednesday whenever is best. Just have a quick chat that we can get your demo but 10 ASAP. I hope you have a great day and looking forward to hearing from you very soon. Bye bye.

Geckoboard Demo – Follow Up

Hi Jon,

I hope you had a great weekend!

I’ve just left you a voicemail to follow up on my previous message
regarding you request for a demo.

As I say, what we usually recommend doing before we get your demo sorted is
having a 10-15 minute conversation to find out a bit more about what it is
that you’re looking for in a dashboarding tool so that we can help you out
as much as possible. And, of course, to give you the chance to ask any
questions about the product that you might have at this stage as well.

Do you have any free time either tomorrow or on Wednesday for me to give
you a call?

Best,

Alex

*Alex Bates | *Geckoboard | Sales Development Representative |
alex@geckoboard.com

Design and build great dashboards

Hi Jon,

A dashboard is only as useful as the metrics you display. As statistician and data visualization expert Edward Tufte says: if the statistics are boring, you’ve got the wrong numbers.

So, what should be on your dashboard? What are the key metrics that your audience needs to stay focused and drive faster growth?

If you haven’t answered these critical questions yet, we’ve put together some handy guides to help you along the way. Defining KPIS: How to choose metrics that inspire action

Designing and Building Great Dashboards: 6 golden rules to successful dashboard design

We hope you find them useful, and please share any best practices you learn along the way with us @geckoboard on Twitter.

Cheers,

amsen, Hariharan, Jason, Javier, Kevin, Thomas and Luis

The Customer Success team
Unit 310 Curtain House
134-146 Curtain Road
London, EC2A 3AR

Hi John it’s Alex calling from Geckoboard. I hope everything’s well on your end. I was just giving you a ring. I’m reaching out hoping to catch you to have that quick 10:15 minute pre-demo chat before we get something booked in. So follow up again with an email that would be great if you could let me know if you do have any free time either tomorrow or on Tuesday. Monday’s bank holiday here in the UK. We’ll have that quick conversation and then we can get your demo sorted out ASAP. I hope you have a good day and looking forward to hearing from you soon. Bye bye.

What’s blocking your data success?

Hi Jon,

I noticed that you haven’t created many widgets or dashboards yet, so I wanted to make sure that everything is okay.
By starting your trial, you’ve taken a big step towards becoming your company’s data super hero, and transforming your organization’s culture to be more data-driven and transparent. We love it when people take this step, and we’re here to support you every step of the way!

It may be that you haven’t been able to display the data you want using our out-the-box widgets. If so, you may want to consider getting data on to your dashboard through spreadsheets.

If anything is blocking your data success, please give us a shout by simply replying to this email. My team and I would love to help you transform your business.

Cheers,
Luis VP Customer Success